Phoenix Physio

Payments

When you are required to pay the full cost of your treatment, we will take payment by credit/debit card at the time of each appointment booking. We can also provide you with a full receipt by email if you need to reclaim this charge from your insurer.

 

Late Payment

Any on-going treatment may be suspended or cancelled if our fees and expense are not paid in full when due. In the unfortunate event that we need to enforce payment from you, you will be liable for all the incurred costs.

 

Cancellation Policy

Reminder emails and/or text messages are sent as a courtesy to all our clients, however the onus is on yourself to keep a record of all of your future appointments. To cancel or reschedule an appointment without incurring a charge, we require at least 24 hours notice. Appointments being cancelled or rescheduled within 24 hours of the appointment time will be liable to a late cancellation charge.

 

Consent to treatment

Medical and therapeutic problems, procedures and treatments can be at times confusing for patients. Our Physiotherapists will not begin any form of objective assessment, or indeed treatment unless you have given your consent. This may be given verbally, or in the form of consent documentation.

We make every effort to help you to fully understand our diagnosis and the recommended treatment plan. We welcome any queries on anything that you may be uncertain of, or if you simply require more information. We also require that you make us aware of any factors that could affect your treatment or diagnosis. If necessary, we can also send correspondence to your GP.

 

What to expect from your Physiotherapy assessment

During your initial consultation your Physiotherapist will ask you some questions about your symptoms and current problems. Your physiotherapist will also ask for background information on previous medical conditions and may ask several questions about your previous medical history in order to gain a better understanding of your health. Your physiotherapist may also ask to view any images you may have of recent imaging etc. Again, this is all treated in a confidential manner

In order to properly assess you, your Physiotherapist may need to see the affected area. For a lower limb condition it would be useful if you could wear a pair of shorts to change into, similarly for an upper limb condition wearing a vest top to change into would be useful. For a lower back condition it would be useful to wear both shorts and a vest top so that the Physiotherapist can see the whole of your spine and lower limb, or problems contributing to your symptoms may not be picked up.

If you feel uncomfortable about the examination, you can have someone with you throughout the assessment. Please feel free to ask any questions that you may have at any time during your session, your Physiotherapist will be more than happy to explain things to you.

After your assessment, your Physiotherapist will discuss their findings with you and propose a treatment plan tailored specifically to your own goals.